Shipping Policy

Thank you for shopping with Velzox.

We are committed to delivering your order safely and quickly.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.

Delivery Time

Pakistan:

  • Standard Delivery: 3–7 Business Days

International:

  • Delivery: 7–15 Business Days (depending on destination)

Shipping Charges

Shipping charges are calculated during checkout.

Free Shipping may be offered during promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via Email or SMS.

Delays

Delivery may be delayed because of:

  • Weather
  • Public holidays
  • Customs clearance
  • Courier delays

Incorrect Address

Customers are responsible for providing the correct shipping address.

Orders shipped to incorrect addresses cannot be refunded.

Damaged Package

If your package arrives damaged, please contact us within 48 hours and include photos.

Lost Packages

If a shipment is officially declared lost by the courier, we will arrange a replacement or refund after verification.

Contact

Email:

velzoxofficial@gmail.com