Are your products made from genuine leather?

Yes. We use premium genuine leather unless otherwise stated.

Do you ship internationally?

Yes, we ship worldwide.

How long does delivery take?

Pakistan:

3–7 Business Days

International:

7–15 Business Days

Can I track my order?

Yes.

A tracking number will be sent once your order has been shipped.

What payment methods do you accept?

We accept secure online payment methods available at checkout.

Can I return my order?

Yes.

Returns are accepted according to our Return Policy.

What if I receive a damaged product?

Please contact us within 48 hours and provide clear photos of the damaged item.

Can I cancel my order?

Orders may be cancelled before shipment.

Once shipped, cancellation is no longer possible.

How do I care for leather products?

  • Keep away from excessive water.
  • Store in a cool, dry place.
  • Clean using a soft cloth.
  • Use leather conditioner occasionally.
  • Avoid direct sunlight for long periods.

Do leather products look exactly like the photos?

Because genuine leather is a natural material, slight differences in color and texture are normal.

Do you offer wholesale?

Yes.

Please contact us for wholesale pricing and bulk orders.

How can I contact customer support?

Email:

velzoxofficial@gmail.com

Phone:

03702629070 / 03412282261

Support Hours:

Monday – Saturday